Frequently Asked Question

Higher Ground Cleaning Service offers a service experience unlike any other you’ll have in our industry

What our clients say about us is way more powerful than anything we might say ourselves. You can read our clients’ testimonials to find out more about the quality customer service we provide.

Higher Ground Cleaning Services, we’ll take all the time necessary to make sure you’re satisfied. Even if we have to reschedule the next job to do it, we’ll gladly do so. We won’t be satisfied until you tell us you’re completely satisfied with the job we did.

We understand that we wouldn’t have thousands of ‘raving-fan’ customers if we didn’t make our clients happy.. That’s why our #1 top priority is having a happy client at the end of the day.

Our knowledge of carpeting is very important, and so is our experience in the industry.

There’s a common misconception that having the right equipment is all a company needs to clean carpets properly. This is simply not true.

Many companies own hot-water cleaners, but very few teach their employees how to use them properly. This is why it’s important that you choose your carpet cleaner carefully.

he best cleaning companies are those that have been certified by the Institute of Inspection, Cleaning and Restoration Certification, known as the Clean Trust. Higher Ground Cleaning Services is Clean Trust Certified.

As certified cleaners, Higher Ground Cleaning Servicesis qualified to do warranty work and maintain the warranty on carpets, including carpets made by the world’s largest carpet manufacturer, Shaw Industries.

We are certified to care for and can help maintain your warranty on Shaw Industry carpets. Not every cleaner can do that. If they are not certified, they are not authorized to do warranty work.

All carpet cleaners are not alike, and we have fixed many problems other carpet cleaners have caused. We have saved carpets that our clients thought were finished after the last carpet cleaner made them look worse rather than better.

• Honest, ethical business practices.
• Staying current on the latest methods for carpet and upholstery care, cleaning and restoration.

The highest possible level of customer service.

Our business practices are based on a simple philosophy: We do what we say we’re going to do, and there are no hidden costs.

We offer legitimate offers with real expiration dates, and we would never consider “bait and switch” tactics. Higher Ground Cleaning Services is strongly opposed to unethical practices and does not use them at all in our business.

In contrast with many other companies in our industry, we’re about educating our clients on how they can avoid carpet cleaning rip-offs. We have a free “Consumer’s Guide to Carpet Cleaning” we offer as an educational resource. Even if you don’t hire us, we can at least help steer you in the right direction so you don’t choose the wrong cleaning company.

We proudly serve Jefferson, Park, and Denver counties in Colorado.

Yes, we are locally owned and operated. Amy Sinnock, a mother of five with a passion for clean living, owns and runs the business.

The business has been serving customers since 1994. Amy purchased and renamed it Higher Ground Cleaning Services after joining the team in 2017.

Please contact us directly for bookings. We’re happy to discuss your cleaning needs and schedule a convenient time for you.

Yes, we’re happy to discuss any special requests or priorities to customize your cleaning service.

Feel free to reach out if you have more questions or want to learn more about our services!